Service Terms of Use

These Terms govern the JusticeXpress Mediation service (the “Service”) for the two spouses who open a case (each a “Participant”) and for the Florida Supreme Court certified family mediator they designate for that case (the “Mediator”). The Service is operated by JusticeXpress, Inc., a Delaware public benefit corporation (“JusticeXpress,” “we,” “us”). A Participant accepts these Terms when opening or joining a case. A Mediator accepts them when receiving a comparison packet for a case. Sections 1 through 4 and 14 through 20 apply to everyone. Sections 5 through 11 are addressed to Participants. Sections 12 and 13 are addressed to Mediators.

1. What the Service does

1. Provides each Participant with a separate, private questionnaire account on JusticeXpress.
2. Collects each Participant's positions on the matters a Florida dissolution of marriage must address, through structured questions, and collects each Participant's financial affidavit.
3. Produces a comparison showing, for each question, whether the Participants' answers are the same, different, or incomplete (the “Comparison Packet”). The comparison is a field-by-field match prepared by our staff. It applies no judgment, weighting, or scoring.
4. Transmits the Comparison Packet and both financial affidavits to the Mediator the Participants designate, by secure transfer.
5. Provides the Mediator with a term sheet template (the “Term Sheet”) on which the terms agreed in mediation are recorded and signed by both Participants and the Mediator.
6. When a complete, signed Term Sheet is received and the document package fee is paid, completes the Florida Supreme Court approved forms for an uncontested dissolution from the Term Sheet, and provides legal document review as described in Section 8.
7. Retains the case record for the period in Section 16.

2. What the Service does not do

• Provide legal advice, legal representation, or an attorney-client relationship of any kind.
• Provide mediation. Mediation is conducted by the Mediator, who is independent of JusticeXpress, on the Mediator's own video platform.
• Select, recommend, assign, or refer a Mediator. Participants choose their Mediator.
• Evaluate the fairness, adequacy, or enforceability of any term.
• Calculate child support or alimony, or advise whether any figure is correct.
• Draft language. Every document produced is a Florida Supreme Court approved form completed from the Participants' own signed Term Sheet and questionnaire answers.
• Resolve any ambiguity on a Term Sheet. An incomplete or ambiguous Term Sheet is returned to the Mediator.
• File anything with any court. Filing is done by a Participant.
• Guarantee that a court will accept the forms or grant a dissolution on the terms recorded.

3. Who may use the Service

1. Participants must be at least 18, married to each other, and seeking a dissolution of marriage in Florida. At least one spouse must meet Florida's residency requirement for filing.
2. The Service is designed for spouses who expect to reach agreement on all terms. It is not suitable where a Participant is subject to an injunction for protection, where there is a history of domestic violence, or where a Participant does not feel able to state his or her positions freely. If any of those describe your situation, do not use the Service; contact an attorney, a legal aid office, or the Florida Domestic Violence Hotline at 1-800-500-1119.
3. A Mediator must hold current Florida Supreme Court certification as a family mediator and must have been designated by both Participants.

4. Accounts and credentials

1. Each Participant receives his or her own questionnaire login, password, and recovery email. Participants must not share credentials with each other or with anyone else. A Participant's private answers are visible only to that Participant and to JusticeXpress staff, and are disclosed to the Mediator only in the Comparison Packet after both Participants have designated that Mediator.
2. Each Participant must use an email address and device that the other Participant cannot access. We do not send the content of answers by email and do not tell one Participant whether or what the other has entered. These measures reduce but do not eliminate the risk that someone else observes your use of the Service. You are responsible for the security of your own devices and accounts.
3. You are responsible for the accuracy and completeness of everything you enter. The forms are built from what you say and what you sign.

5. Opening a case, inviting your spouse, and designating a mediator

1. One spouse opens the case and pays the opening fee. We then send a separate invitation to the other spouse at an email address that spouse controls.
2. The invited spouse becomes a Participant by creating an account and accepting these Terms. Until then the case is incomplete, and no Comparison Packet can be produced.
3. If the invited spouse does not join, or either questionnaire remains unsubmitted, within 90 days of the case opening, the case is closed and the opening fee is refunded as provided in Section 7.
4. After both questionnaires are submitted, each Participant separately tells us which Mediator the Participants have engaged. We send the Comparison Packet only when both Participants have named the same Mediator. The Participants engage and pay the Mediator directly; JusticeXpress is not a party to that arrangement.
5. Both spouses have equal standing under these Terms regardless of who paid. Either may withdraw at any time under Section 10.

6. Fees

Stage	What it covers	Amount
Opening fee, paid when the case is opened	Both Participant accounts, the structured questionnaires for both spouses, both financial affidavits, and preparation and delivery of the Comparison Packet to the Mediator	$99
Document package, no minor children, due when a complete signed Term Sheet is received	Completion of the full uncontested dissolution packet from the Term Sheet, with legal document review as described in Section 8	$199
Document package, with minor or dependent children, due when a complete signed Term Sheet is received	As above, including parenting plan, UCCJEA affidavit, and child support worksheet forms	$349
Expedited service (optional)	Completed packet delivered within one business day of payment of the document package	$49
Total, one case, both spouses	Opening fee plus the applicable document package; expedited service if selected	$298 / $448

1. Fees are charged to the payment method on file for the Participant who opened the case unless the Participants tell us otherwise in writing before the document package is charged. How the Participants divide the cost between themselves is their own arrangement.
2. The document package fee becomes due only when JusticeXpress receives a Term Sheet that is signed by both Participants and the Mediator and passes our completeness check under Section 12(d). No Participant, and no Mediator, can cause it to be charged in any other way. If the case never produces a complete signed Term Sheet, the document package is never charged.
3. Which document package applies is determined by the “minor children of the marriage” box in Part 1 of the signed Term Sheet. The package prices are the same as JusticeXpress Florida's standard uncontested dissolution packages with legal document review; mediation does not change the price of the documents. The opening fee is a separate charge for the Comparison Packet and is not credited against the document package.
4. Document completion does not begin until the document package fee is paid. Expedited service, if selected, is charged at the same time.
5. Fees do not include the Mediator's fee, which the Participants agree and pay directly with the Mediator, or the court's filing fee, which the filing Participant pays to the clerk.
6. JusticeXpress receives no part of the Mediator's fee and pays nothing to the Mediator. No fee charged by JusticeXpress depends on which Mediator the Participants select.
7. Prices are those displayed at the time the case is opened and do not change for that case.

7. Refunds

1. Opening fee. Refunded in full if the invited spouse never joins or either questionnaire is unsubmitted at 90 days (Section 5(c)), or if either Participant withdraws before both questionnaires are submitted. Once both questionnaires are submitted, the opening fee is earned and non-refundable.
2. Document package. Refunded in full if, within 14 days of the document package being charged, both Participants notify us that they have not filed and do not intend to file the completed documents, and neither Participant has downloaded the final packet. Once a Participant has downloaded the final packet after legal document review, the document package fee is earned and non-refundable. The expedited service fee is non-refundable once the packet is delivered within the promised time.
3. Court rejection. If a clerk or court rejects the completed packet for a defect in completeness or consistency that our legal document review should have caught, we will correct and redeliver at no charge. If a court declines to approve a term the Participants agreed to, or requires the agreement to be changed, we will complete a corrected packet at no charge from an amended Term Sheet signed under Section 12. We do not refund fees on account of a court's decision.
4. Refund requests go to support@justicexpress.com.

8. Legal document review

After a complete signed Term Sheet is received and the document package fee is paid, JusticeXpress staff enter the Term Sheet values into the forms and review the completed packet. Staff are nonlawyers. The review, called legal document review on our sites, is a review of the documents for completeness and consistency; it is not legal advice and not a review of your rights or of the terms you agreed to.

Before any document is completed, each Participant will receive and acknowledge the Disclosure from Nonlawyer required by Rule 10-2.1(b), Rules Regulating The Florida Bar (Florida Family Law Form 12.900(a)). The name of the nonlawyer who assisted appears on the disclosure as the rule requires.

9. Confidentiality of mediation communications and case content

1. Communications made during mediation are confidential and privileged under the Mediation Confidentiality and Privilege Act, sections 44.401 through 44.406, Florida Statutes, subject to the exceptions in that Act. The signed Term Sheet, and the forms completed from it, are the Participants' written agreement and are not confidential mediation communications once signed.
2. JusticeXpress staff access questionnaire answers, affidavits, and the Term Sheet only to prepare the Comparison Packet, to complete and review the forms, to respond to a support request from a Participant or the Mediator, or as required by law. Staff do not read case content for any other purpose.
3. Case content is never placed in any artificial intelligence tool, is never used to train, tune, or improve any automated system, and is never sold or shared for marketing.
4. The Comparison Packet is transmitted to the Mediator only by encrypted secure transfer, never as an ordinary email attachment. We never show one Participant the other's private answers. Only the Mediator decides when and how the comparison is discussed with the Participants.

10. Withdrawing from a case

1. Either Participant may withdraw at any time by written notice to us. Withdrawal closes the case; we will not send a Comparison Packet, accept a Term Sheet, or complete documents for a closed case. Withdrawal does not delete the record; see Section 16.
2. A withdrawn Participant's private answers remain private. They are not released to the other Participant on withdrawal or at any later time. We will tell the Mediator only that the case is closed, not who withdrew or why.
3. Withdrawal from the Service has no effect on any mediation agreement or court proceeding outside the Service. If you have signed documents, consult an attorney about their effect.

11. Filing and what happens in court

1. A Participant files the completed documents with the clerk of court. JusticeXpress does not file, does not appear, and does not communicate with the court.
2. A court may require changes, additional documents, a hearing, or testimony. A court may decline to approve any term. Those outcomes are outside our control and are not covered by any fee.
3. Information about court procedure on our sites and in our emails is general legal information taken from court-published instructions, not advice about your case.

12. Mediator obligations

1. Independence. The Mediator is an independent professional selected and paid by the Participants. The Mediator is not an employee, agent, or contractor of JusticeXpress. JusticeXpress does not supervise the mediation and is not responsible for the Mediator's conduct.
2. Professional rules. The Mediator remains subject to the Florida Rules for Certified and Court-Appointed Mediators, including the rules on self-determination, impartiality, confidentiality, and the prohibition on providing legal advice, and, if a member of The Florida Bar, to the Rules Regulating The Florida Bar.
3. Comparison Packet. The Mediator receives the Comparison Packet only after both Participants have designated the Mediator, and may use it only for the purpose of mediating that case. The Mediator must keep the packet secure, must not forward it or share it with anyone not a party to the mediation except as the Participants agree or the law permits, and must delete it when the case concludes.
4. Term Sheet. The Mediator records on the Term Sheet only terms to which both Participants have actually agreed in mediation, in the Participants' own decisions and words as closely as the template permits, and marks for each term whether it adopts Participant A's position, Participant B's position, or a new agreed value. Recording a term is a record of agreement, not drafting. The Mediator returns the Term Sheet only when every item is resolved and Part 10 (Items not agreed) is empty. JusticeXpress checks a Term Sheet for completeness only, and returns to the Mediator any Term Sheet that is incomplete, unsigned, internally inconsistent, or contains an entry in Part 10, without interpreting it.
5. Signatures. The Mediator ensures that both Participants have reviewed the completed Term Sheet and signed it in the Mediator's presence (in person or by video), and signs it as Mediator with his or her certification number. A Term Sheet signed by fewer than all three is not accepted. A Mediator must not return a Term Sheet at the request of one Participant over the objection of the other.
6. Child support worksheet. Where there are minor children, the Child Support Guidelines Worksheet (Form 12.902(e)) is completed during the mediation session from the Participants' financial affidavits and attached to the Term Sheet. The Mediator is responsible for the process by which the worksheet is completed within the session. JusticeXpress does not calculate or check the figures.
7. Fees. The Mediator sets, agrees, and collects his or her own fee directly from the Participants, outside the Service. The Mediator may not condition return of a Term Sheet on any payment and may not pay or receive anything from JusticeXpress in connection with any case.
8. No obligation. Accepting one case does not obligate a Mediator to accept another. A Mediator may decline any case for any reason consistent with the Mediator's professional rules, and must notify JusticeXpress promptly if the Mediator withdraws from a case after receiving a Comparison Packet.

13. Mediator use of outside tools

The Mediator must not upload, paste, or otherwise transfer the Comparison Packet, the financial affidavits, or any other case content to any third-party service, including any artificial intelligence or document-comparison tool, without the informed written consent of both Participants. The Comparison Packet is provided so that this is unnecessary. A Mediator who breaches this Section will receive no further Comparison Packets and will be removed from the Directory.

14. Acceptable use

You may not use the Service to harass, monitor, coerce, or deceive another person; to enter or sign information you know to be false; to access another person's account; to interfere with the operation of the Service; or for any purpose other than the dissolution of the Participants' own marriage. We may close a case for a breach of this Section.

15. Intellectual property

The questionnaires, the comparison format, the Term Sheet template, and our materials belong to JusticeXpress. The Florida Supreme Court approved forms are public documents. The completed documents produced for your case are yours to use for your dissolution. The Mediator may use the Term Sheet template only for cases received through the Service.

16. Data, retention, and deletion

1. Information we collect and how we handle it are described in the Privacy Statement.
2. Case records, including questionnaire answers, affidavits, the Comparison Packet, the signed Term Sheet, completed documents, and the Form 12.900(a) disclosures, are retained for six years after the case is closed, consistent with the record-keeping practices of Florida nonlawyer document preparers, then destroyed.
3. A Participant may request a copy of his or her own questionnaire answers and any document delivered to that Participant at any time. A Participant may not obtain the other Participant's private answers from JusticeXpress.
4. Deletion before the retention period ends is available only where both Participants request it and no document has been completed.

17. Disclaimer of warranties

The Service is provided “as is” and “as available.” We do not warrant that it will be uninterrupted or error-free, that a court will accept any document, that any dissolution will be granted, or that any term is enforceable. Nothing in these Terms is a warranty of legal outcome.

18. Limitation of liability

1. To the fullest extent permitted by law, JusticeXpress is not liable for indirect, incidental, consequential, special, or punitive damages, or for any loss arising from the terms the Participants agree to, the conduct of the Mediator, or the decision of any court.
2. JusticeXpress's total aggregate liability to all Participants in a case, arising out of or relating to that case, is limited to the fees actually paid to JusticeXpress for that case.
3. JusticeXpress's total aggregate liability to a Mediator arising out of or relating to the Service is limited to one hundred dollars ($100), the Mediator having paid nothing.
4. Nothing in this Section limits liability that cannot be limited under Florida law, including liability under Rule 10-2.1 for a nonlawyer's own conduct.

19. Governing law and disputes

1. These Terms are governed by the laws of the State of Florida. The parties consent to the exclusive jurisdiction and venue of the state and federal courts in St. Lucie County, Florida for any dispute with JusticeXpress arising out of these Terms.
2. This Section governs disputes with JusticeXpress only. It does not govern the dissolution of marriage, which is heard by the court where the Participants file, or any dispute between a Participant and the Mediator.
3. Before filing any claim, the complaining party will notify us at support@justicexpress.com and allow 30 days to resolve it.

20. Changes and general terms

1. We may amend these Terms on 30 days' notice by email to the address on each account. Changes do not apply to a case already opened unless both Participants and the Mediator accept them.
2. These Terms, the Privacy Statement, and, for Mediators, the Mediator Directory Listing Agreement, are the entire agreement regarding the Service. If any provision is unenforceable, the rest remain in effect. Failure to enforce a provision is not a waiver.
3. You may not assign your rights under these Terms. A case belongs to the two Participants who opened it and cannot be transferred.